Frequently asked questions
Common questions
Setup, pricing, security and support — the questions we hear most. If yours is not here, write to us.
Do I need a credit card to try it?
No. The 14-day trial asks for no card details, and it never turns into a paid subscription on its own.
Where is my data kept?
Every business gets its own database, hosted in European data centres. See our security page for details.
Can I bring my existing data?
You can import product, customer and supplier lists as CSV. If you want help during setup, write to us.
Can I stop my subscription whenever I want?
Yes. When you cancel from the panel you keep access until the period ends and are not charged afterwards. You can pay monthly or annually (annual: 12 months for the price of 10); monthly billing has no commitment.
How many users, branches and tills can I add?
Unlimited. Your price depends only on the modules you enable — hiring staff, opening a second till or adding a branch does not raise your bill.
Do sales stop when the internet goes down?
No. A copy of your catalogue stays on the device, the sales screen keeps working, receipts queue up and send themselves once you are back — the same sale is never recorded twice. When a queued sale reaches the server, stock and pricing are validated there; if something is wrong the record waits in the queue with an error message instead of disappearing.
Can I use it from a phone?
Yes. The till screen installs onto a phone or tablet as an app straight from the browser and opens in its own window. Google Play and App Store builds are being prepared for release; we will announce them on this page.
What hardware does it work with? Do I need to buy devices?
A computer, tablet or phone with a browser is enough. Standard till hardware is supported: barcode scanners (any keyboard-wedge model), receipt printers, cash drawers and scales that print price or weight labels — no special device is required for these. If you make retail sales in Türkiye, you are legally required to use a fiscal cash register (ÖKC) as well.
Can I issue Turkish e-Invoice / e-Archive documents?
Not yet. e-Invoice, e-Archive and e-Waybill integration is on our roadmap and the integrator selection is in progress. Today Business Suite runs your sales, stock, cash and customer accounts; your statutory invoicing continues with your current solution. If this is decisive for you, write to us and we will share the timeline.
Does it integrate with fiscal cash registers (ÖKC)?
Not available for use yet. We have completed the software side of the cloud integration with Token (Beko) new-generation ÖKC devices; once device testing and Token approval are complete, it can be switched on under Settings > Cash register. In Türkiye, businesses making retail sales are legally required to use an ÖKC and to have their sales software integrated with it. See our compliance page for the current status or write to us.
Is setup, training or data migration charged?
No, we do not charge a setup fee. You can import product, customer and supplier lists as CSV yourself, or we can do it together during onboarding.