1. Scope
This page explains the delivery and refund terms for the Prefux Business Suite software subscription sold by Prefux Teknoloji Yazılım Elektronik Limited Şirketi ("Prefux") through app.prefux.com.
These terms apply together with the Distance Sales Agreement and the Terms of Use. Where the texts differ, the Distance Sales Agreement prevails.
2. Delivery
There is no physical product, no shipping and no delivery address. What you buy is a software service accessed over the internet, delivered electronically.
| Method of delivery | Electronic; the service is enabled on your account. |
|---|---|
| Delivery time | The moment payment is confirmed. There is no additional waiting period. |
| Where it is delivered | The web panel (app.prefux.com); the mobile app uses the same account. |
| Shipping and installation fees | None. No delivery cost is charged beyond the subscription fee. |
| Requirements | An internet connection and a current browser. The mobile app supports iOS 15.0 and Android 6.0 and above. |
If the result of your payment cannot be obtained from iyzico immediately, the transaction shows as under review in the panel; the subscription opens automatically once the result is confirmed. You do not need to pay again in the meantime. If your payment was taken but the service did not open, write to us: once the situation is confirmed, your access is opened or the amount is refunded.
3. Free trial
You can try the service free for 14 days before buying. The trial requires no card details and does not convert into a paid subscription automatically; you are charged only when you complete a purchase yourself. Each business may use the trial once.
4. Right of withdrawal
The subscription is a service performed instantaneously in an electronic environment the moment payment is confirmed. Under Article 15/1(ğ) of the Turkish Distance Contracts Regulation, the right of withdrawal cannot be exercised for such services. Details are in section 6 of the Distance Sales Agreement.
This exception does not remove your cancellation and refund rights; the channels in sections 5 and 6 remain open in every case.
5. Cancellation and termination
- You can cancel your subscription at any time, from the panel, without needing to talk to us.
- Cancellation takes effect at the end of the current period; you keep using the service until the end of the period you paid for. If you change your mind before the period ends, you can undo the cancellation.
- At the end of the cancelled period there is no automatic renewal and the stored card key is deleted.
- Consumers may terminate an indefinite-term subscription contract at any time, without giving a reason and without paying a penalty, under Art. 52 of Turkish Law No. 6502. The request is carried out within 14 days at the latest, and any amount relating to an unused period is refunded.
6. When refunds are issued
| Duplicate or incorrect charge | Full refund. Made as soon as identified, without you having to ask. |
|---|---|
| Material service interruption attributable to Prefux | Where not resolved within a reasonable time, a refund proportionate to the interruption, or an extension of the period. |
| Termination by a consumer | Refund of the amount relating to the unused period (section 5). |
| Cancellation mid-period | The fee for a period that has started is, as a rule, not refunded; the service continues until the end of the period. |
| Other requests | Assessed; the outcome is communicated within 14 days at the latest of the request reaching us. Where upheld, a partial or full refund may be issued. |
7. How refunds are made
- Approved refunds are made to the same card and by the same payment method used for the original payment, through iyzico. Refunds are not made in cash or to a different account.
- Once a refund is initiated, how long it takes to appear on your card account depends on your bank and is outside Prefux's control.
- We will never ask for your card number or security code in a refund request. Card details never reach Prefux and are not stored by Prefux.
8. Requests and contact
For cancellation, termination and refund requests, write to info@prefux.com or call us on +90 535 951 07 30. To help us resolve your request quickly, please include:
- your business name and the email address registered on your account,
- the date and amount of the payment,
- a short description of your request.
We conclude requests within 14 days at the latest. Consumers may apply to the Consumer Arbitration Committee or the Consumer Court within the applicable monetary limits; details are in section 10 of the Distance Sales Agreement. Our full company details are on the Contact page.